4.1 Subject to clause 4.6, you may cancel Your Order without reason within 14 calendar days from the date of delivery of the Goods. You may notify us of Your wish to cancel by email, telephone, letter or fax. If you cancel under this clause the following will apply:
4.1a You should return the Goods to us within 14 days of notifying us of your wish to cancel in the same condition as they were delivered (in the original packaging, unused and/or flat-packed where appropriate). You must pay any delivery costs for their return depending upon the goods it will cost between $200 and $700 including VAT;
4.1b Subject to clause 41.1(a), we will provide you with a refund using the same means of payment as you made for the Goods. The refund will include post and packaging at our standard rate only even if you chose a more expensive option for delivery. We will provide this within 14 days of your notice of cancellation if no Goods were delivered or within 14 days of receipt of the Goods (or earlier if we receive proof of return);
4.1c We have the right to deduct monies from your refund up to the total price for the Goods where the Goods show signs of use which diminishes their value whilst in Your possession. We will notify You of the diminish in value in writing giving you a reasonable time to respond before deducting this from Your refund which We will return to You. Subject to clause 12 and clause 4, Goods returned for any reason must be returned within 14 days from the date of delivery of them, and in the same condition as they were delivered (in the original packaging, unused and/ or flat-packed where appropriate). You must pay any delivery costs for their return, depending upon the goods it will cost between $200 and $700 including VAT. We will not accept returns or cancellations if the Goods have been altered in any way that could be deemed as You treating the Goods as Your own. Please note that You have a duty to take reasonable care of the Goods whilst they are in Your possession.
4.2 If the Goods You are returning are either damaged by You or due to Your poor packaging then on inspection of the Goods We reserve the right to reject the return and You will incur the cost of re-delivery to Your address and no refund will be processed.
4.3 All bespoke items (where you have specified certain colours, woods, additional branding, or any other type of variation which do not come as standard) are non-refundable.
4.4 Even if We are not at fault and You do not have a right to change your mind (see clause 4.1), you can still end the contract before it is completed, but you may have to pay us compensation. A contract for goods is completed when the Goods are delivered and paid for. If You want to end a contract before it is completed where We are not at fault and You have not changed Your mind, just contact us to let Us know. The contract will end immediately and We will refund any sums paid by You for goods not provided but [We may deduct from that refund [$[ ] as compensation for the net costs we will incur as a result of your ending the contract OR] reasonable compensation for the net costs we will incur as a result of your ending the contract OR a percentage of the price calculated as per [TABLE] depending on the date on which you end the contract, as compensation for the net costs we will incur as a result of your doing so.]
4.5 This clause 4.4 applies where You purchase bespoke Goods from Us under any credit arrangement with Us. You must tell Us immediately if You cancel Your credit arrangement in respect of those bespoke Goods. If You do cancel Your credit arrangement in respect of those bespoke Goods then You must pay us for those Goods within seven days starting the day after You cancel the credit arrangement.
4.6 YOUR LEGAL RIGHTS
4.7 We are under a legal duty to supply products that are in conformity with this contract. Nothing in these terms will affect your legal rights.
4.8 For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
5. OUR RIGHTS TO END THE CONTRACT
5.1 We may end the contract for a product at any time by writing to You if:
5.1a payment is not received by Us when We process the payment immediately before the dispatch of the Goods within the payment period in the invoice sent with the Acceptance Notice to You and You still do not make payment within 14 calendar days of Us reminding You that payment is due:
5.1b you do not, within a reasonable time of Us asking for it, provide Us with information that is necessary for Us to provide the Goods, for example, in relation to You communicating and Us accepting details before Us accepting your Order which are required for effective delivery of the Goods to You; or
5.1c you do not, within a reasonable time, allow Us to deliver the products to You.
5.2 You must compensate us if You break the contract. If We end the contract in the situations set out in clause 5.1 We will refund any money You have paid in advance for products We have not provided but we may deduct or charge you [$[ ] as compensation for the net costs we will incur as a result of your breaking the contract OR reasonable compensation for the net costs we will incur as a result of your breaking the contract OR a percentage of the price calculated as per [TABLE] depending on the date on which we end the contract, as compensation for the net costs we will incur as a result of your breaking the contract.]
5.3 We may withdraw the goods. We may write to You to let you know that We are going to stop providing the goods. We will let you know at least as soon as reasonably practicable in advance of Our stopping the supply of the goods and will refund any sums You have paid in advance for products which will not be provided.