Frequently Asked Questions

We value the importance of efficient delivery services as much as we value providing high-quality products. That is why we have carefully selected and partnered with two of the most reliable courier services available today: FedEx and DHL. These industry leaders have a proven track record of delivering packages promptly, safely, and intact. Our team takes the time to carefully package your orders to ensure that they arrive in the same condition as when they left our warehouse. You can also rest assured that your package will be tracked along the way, giving you added peace of mind. With our commitment to timely, reliable, and safe deliveries, choosing our company means you can have both quality products and an excellent shopping experience.

Please, check our return policy page for information about returns & shipping.

We are delighted to inform you that we offer shipping services to customers residing in countries outside the United States. You can receive our high-quality products in Europe, Asia, Canada, and Australia! Our team makes sure that your products are delivered to you in a timely and efficient manner, so that you can enjoy the benefits of your purchase without any delays. While we do offer free expedite shipping to our customers within the USA, we are still able to provide you with affordable and reliable shipping options that will allow you to receive your products in a timely manner.

We pride ourselves on offering top-notch customer service to all of our customers, regardless of where you reside. You can rest assured that we will do everything in our power to make sure that your order is processed and shipped out to you as quickly as possible. So don’t hesitate to order from us today, and experience the convenience and quality that we have to offer!
Here at our establishment, we aim to provide our customers with the utmost convenience. To achieve this goal, we pride ourselves on offering several payment options that are designed to cater to your individual needs. You can rest assured that we accept many popular forms of payment including Visa, Mastercard, American Express, Discover, Bitcoin as well as bank transfers.

Our payment methods are not only diverse but also safe and secure, allowing you to complete your transaction with ease and peace of mind. So, whether you prefer using your credit card, bank transfer, or any other method, we have got you covered! We believe that offering several payment options contributes to a hassle-free customer experience, and we strive to make sure your time with us is as smooth as possible. We thank you for choosing our establishment and look forward to serving you soon.

Yes, we accept international payments through Credit/Debit cards, Bank transfer and wire transfer.

No we do not charge extra.

To return an item, please email customer service at customercare@clarionpinball.us to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

 

WAREHOUSE LOCATION

5900 DECATUR ST, QUEENS, NY 11385, UNITED STATES

Attn: Returns

RMA #

5900 DECATUR ST, QUEENS, NY 11385, UNITED STATES

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

You can cancel your order within 24hrs after purchase has been made by sending an email to info@clarionpinball.us

Live support is available 24/7 to assist you with any problems you may encounter on our website.