Welcome to our FAQ page!. We’ve gathered a collection of the most commonly asked questions to help make your pinball experience as smooth and enjoyable as possible. From questions about game features to shipping details, we’ve covered it all. If you don’t find the answers you’re looking for, don’t worry! Just reach out to us directly. We’re always here to assist and ensure that your pinball journey is nothing short of amazing.
We have several shipping methods to accommodate your needs. Here is an overview of the various options for common game room products. Note that some products we carry we only offer curbside delivery. Each game specific product page on the website will have the shipping options available under the “Shipping Information” tab. Pricing is weight-based and calculated at checkout. For all methods, the delivery address must be accessible to an 18 wheeler freight truck. If you need a smaller truck, please indicate that when you place an order. Please inspect the items when they are delivered and report any damage to us in the presence of the shipper.
Weight-based pricing. Item(s) will be dropped off in the box on a pallet in a driveway or wheeled by pallet jack into a garage (as long as there is no step or gravel driveway). If item is being delivered to a commercial building, it will be dropped in front of the building or brought to a loading dock.
Weight-based pricing. Item(s) will be brought inside the home or building and brought into the room of choice. The item(s) will not be unboxed/unwrapped and no assembly will be performed. At checkout, please indicate if stairs are required to get the game to its final destination.
Weight-based pricing, plus $400 small truck fee. Item(s) will be brought inside the home or building and brought into the room of choice. The item(s) will not be unboxed/unwrapped and no assembly will be performed. At checkout, please indicate if stairs are required to get the game to its final destination.
Weight-based pricing. Item(s) will be brought inside the home or building and brought into the room of choice. Up to 30 minutes of light assembly will be performed. For pinball machines, the legs will be installed and the backbox will be hinged up, but the balls will not be installed. At checkout, please indicate if stairs are required to get the game to its final destination.
Weight-based pricing, plus $400 small truck fee. Item(s) will be brought inside the home or building and brought into the room of choice. Up to 30 minutes of light assembly will be performed. For pinball machines, the legs will be installed and the backbox will be hinged up, but the balls will not be installed. At checkout, please indicate if stairs are required to get the game to its final destination.
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We accept a variety of convenient payment methods to ensure a seamless shopping experience. These include major credit cards (Visa, Mastercard, American Express, and Discover), PayPal, bank transfers, Zelle, Cash App, and select cryptocurrency payments. If you have any questions about payment options, feel free to reach out to us!
Yes, we do.
We collect tax in many states. Sales tax is calculated in our shopping cart and checkout pages.
We accept returns of most products within 30 days of the delivery date, provided the item is in its original condition, unused, and in its original packaging. To be eligible for a return, please ensure the following:
Non-Returnable Items:
Certain items are non-returnable for hygiene, safety, or customization reasons, including but not limited to:
Contact us at: sales@clarionpinball.us for more information.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.
Please note:
If you need to cancel an order, please contact us as soon as possible. If the order has not yet been shipped, we will process a full refund. If the order has already been shipped, you will need to follow our return policy upon receipt of the item.
If you need to exchange an item for a different product, please contact us at sales@clarionpinball.us to initiate the process. Exchanges are subject to product availability.
Our Live Support is available 24h/7D to attend to your immidiate needs. Or you can simply send us an email to sales@clarionpinball.us and we will respond within an hour.
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