Return and Refund Policy - Clarion Pinball Company USA

Return and Refund Policy

Clarion Pinball Return and Refund Policy
Effective Date: Jul 24 2017
Last Updated: Apr 03 2026

Thank you for shopping at Clarion Pinball! We strive to ensure your complete satisfaction with every purchase. Please review our return and refund policy below to understand your rights and responsibilities when returning products purchased from our website, https://clarionpinball.us.

1. Returns

We accept returns of most products within 30 days of the delivery date, provided the item is in its original condition, unused, and in its original packaging. To be eligible for a return, please ensure the following:

  • The item is in its original condition (unused, unopened, and undamaged).
  • The original packaging, including all accessories, manuals, and documentation, is included.
  • A valid proof of purchase (order number or receipt) is provided.

Non-Returnable Items:
Certain items are non-returnable for hygiene, safety, or customization reasons, including but not limited to:

  • Opened or used pinball machine parts or accessories.
  • Custom or special-order items.
  • Software or digital downloads.

2. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.

Refund Process:

  • Once your return is inspected at our warehouse (typically within 3–5 business days), we will notify you of the approval status.
  • Approved refunds are credited back to your original payment method within 5–7 business days.

Please note:

  • Shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong item shipped or defective product).
  • Refunds may be reduced for items returned in less than original condition or missing components.

3. Exchanges

If you need to exchange an item for a different product, please contact us at sales@clarionpinball.us to initiate the process. Exchanges are subject to product availability.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at sales@clarionpinball.us. We will work with you to resolve the issue, which may include a replacement, repair, or refund.

Please provide:

  • Your order number.
  • Photos of the damaged or defective item.
  • A detailed description of the issue.

5. Return Shipping

Customers are responsible for return shipping costs unless the return is due to an error on our part. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of returned items.

Return Address:
Clarion Pinball
2810 E Lincoln Way
Ames, IA 50010
USA

6. Cancellations

If you need to cancel an order, please contact us as soon as possible. If the order has not yet been shipped, we will process a full refund. If the order has already been shipped, you will need to follow our return policy upon receipt of the item.

7. Contact Us

If you have any questions about our return and refund policy, please contact us:

8. Return Fees:

  • Defective or Damaged Items: If your item arrives damaged, we will cover 100% of the return shipping costs and provide a full refund or replacement.
  • Change of Mind: For standard returns, the customer is responsible for the cost of return freight shipping. A 20% restocking fee may apply to custom-built or freight-intensive items.

Note: This policy is subject to change without notice. Please review this policy periodically for updates.

Thank you for choosing Clarion Pinball! We appreciate your business and are here to ensure your pinball experience is exceptional.

Clarion Pinball – Your Ultimate Pinball Destination!